Support
Frequently Asked Questions (F.A.Q.)
| Q: | How secure is reptilefood.com? | ||||||||||||||||||||||||
| A: | Reptilefood.com uses modern web security software and techniques to make sure your credit card, order, and personal information are kept safe.
We employ an SSL secure server to protect your personal information on the Internet. Privacy Statement |
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| Q: | When is the best time to place an order? | ||||||||||||||||||||||||
| A: |
Our web site allows us to receive and process orders seven days a week. We
are limited to which days we can ship because we want you to receive fresh
bugs. Use the chart below to determine which day your order will be shipped.
The order cutoff time is 3:00 PM EST. Any order placed after this time will
be processed the next day.
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| Q: | When was the company started? | ||||||||||||||||||||||||
| A: | Our Company has over 99 years of bug growing experience. With the benefits of some incredibly gifted web engineers we have been able to create the worlds premier bug buying web sight. | ||||||||||||||||||||||||
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| Q: | Do you give quantity discounts? | ||||||||||||||||||||||||
| A: | Our prices are the best you can get with quality above and beyond the standards of our competition. You can't beat us, so why not join us. | ||||||||||||||||||||||||
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| Q: | How do I get on an E-mailing list? | ||||||||||||||||||||||||
| A: |
Sign up for an account
and you will be given the option of
being added to our email benefit list. Privacy Statement |
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| Q: | Are there any specialty discounts? (Herp. Societies, Schools, Charities, etc.) | ||||||||||||||||||||||||
| A: | We will in the future give special offers to deserving clubs and institutions. You can contact our marketing department at marketing@reptilefood.com to be notified when this program starts. | ||||||||||||||||||||||||
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| Q: | How does FedEx deliver? | ||||||||||||||||||||||||
| A: | FedEx will bring your order to your door and requires someone to be there to receive the order and sign for it. We can't offer a live guarantee if you're not there to care for the product as soon as you can. | ||||||||||||||||||||||||
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| Q: | Why don't I get the priority mail shipping option? | ||||||||||||||||||||||||
| A: | If you are not getting Priority mail as a shipping option then the weather is probably to extreme to allow us to guarantee live delivery. | ||||||||||||||||||||||||
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| Q: | What happens if all my bugs die in shipping? | ||||||||||||||||||||||||
| A: | Simply go to the customer service section fill out the problem resolution form and you should receive credit or a reshipment if your claim is valid. | ||||||||||||||||||||||||
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| Q: | What happens if all my bugs die after I receive them? | ||||||||||||||||||||||||
| A: | Depending on the circumstances, you may or may not receive credit or partial credit for a situation like this. We still ask that you complete the order problem resolution form provided in our customer service section. | ||||||||||||||||||||||||
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| Q: | What are reptilefood.com's email addresses? | ||||||||||||||||||||||||
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>> Other questions? Ask us at service@reptilefood.com