Support

Live Guarantee

Reptilefood.com guarantees live “bug” arrival. When an unfortunate circumstance arises please contact us within 24 hours. We care very deeply about our product and your satisfaction and do the utmost to ensure that your order will arrive to you in the best condition possible. Because we do respect the living creatures we sell, we sometimes find it necessary to suspend certain shipping methods when the weather is extremely cold or hot.

We always insist that someone is available to receive the shipment when the delivery carrier arrives. Please understand that we are dealing with living creatures and we cannot guarantee the healthiest bugs if no one is available to personally receive the shipment. The various carriers have been instructed to not leave the shipment unless someone is available to sign for the shipment and ensure that the product is rushed to optimal temperature for storage. By working hard to ensure such delivery, we are certain that you will receive extremely healthy product and that you will be well pleased.

 

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